Make the switch to knowledge that works
Make the switch to knowledge that works
If you’re annoyed by slow support, complicated tech, and a lack of true partnership, you may be searching for an eGain alternative. Upland RightAnswers has your back. We’re built for knowledge management, and we’re here every time our customers need us.
Emphasizing Trust & Results
10+ years
10+ years
Average tenure for RightAnswers customers. Because when customers trust you, they stick around.
8.2
8.2
Average customer NPS score (Q1 FY25). We dig innovation, and we’re always raising the bar. That makes users happy.
1st
1st
KCS v6 verified knowledge management platform. Because we’re KM pioneers.
RightAnswers Testimonials
Real results. Real voices.
Fast, flexible, and always-on
“RightAnswers' product is fast, responsive and flexible to our needs. We use it to provide service across thousands of customers 24/7.”
Future-ready for AI and more
“Organizations who value knowledge management and leverage RightAnswers as their technology will also transform rapidly in the AI world to come.”
Smarter knowledge management
"RightAnswers has transformed how we manage knowledge articles. The AI integration feels intuitive and purposeful, not bolted on.”
Knowledge management is our core. Not a checkbox.
With eGain, knowledge is just one component of a CX suite. RightAnswers is laser-focused on knowledge delivery, control, and ROI. We offer deep article lifecycle management, precise content reuse, and expert delivery for your agents and customers.
Purpose-built for knowledge
RightAnswers is built for knowledge management. You get better control, smarter reuse, and faster answers from day one.
Advanced
article lifecycle management
Unlike eGain, RightAnswers offers end-to-end control of your knowledge articles from creation and approval to versioning and archival, so content stays relevant and actionable.
Precision
content reuse
Create once, use everywhere. With RightAnswers, teams can reuse approved content across multiple channels and formats without duplication, boosting efficiency and reducing errors.
ROI-driven knowledge delivery
RightAnswers puts ROI front and center. Its platform helps you track usage, identify gaps, and continuously optimize knowledge delivery to improve time-to-resolution and customer satisfaction.
Support that actually supports you
With RightAnswers, every customer gets fast, expert help. No need to be a top-tier client just to get answers when you need them.
AI that empowers, not overwhelms
Our AI works with your people, so you get trusted knowledge where you need it across every app.
Why Choose RightAnswers
Why Choose RightAnswers
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Our AI features, like Duplicate Detection, AI Approver Review, and Generative AI Answers, empower your team to keep your knowledge fresh, accurate, and trusted.
Why it matters: You get knowledge with trust, and AI with purpose.
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eGain customers report long wait times and poor support unless you’re a top-tier account. At RightAnswers, every customer is a VIP. Our dedicated Customer Success Managers and support experts are proactive, fast, and easy to reach.
Why it matters: You get a real partner who’s in the game with you, not just on the sideline.
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Although eGain has strong built-in integrations, we’ve heard buzz that its partner relationships are only so-so. Our team builds and maintains strong relationships from day one, working with you, your platforms, and your partners. Our certified integrations with ServiceNow, Salesforce, BMC, and more make us a natural fit.
Why it matters: Your tech stack stays connected for the long haul.
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eGain often bundles tools you may never use and hides true costs in services and renewals. RightAnswers is modular, priced clearly, and delivers value fast with less reliance on services. So you pay only for what you need with no surprises down the road.
Why it matters: No sneakiness. No sticker shock. Just results.
Seamlessly connected Knowledge Management for modern enterprises
Seamlessly connected Knowledge Management for modern enterprises
With advanced AI integration and 23 years of expertise, RightAnswers redefines knowledge sharing for transformative customer and agent experiences.
Thinking about switching from eGain? Let’s connect.
Thinking about switching from eGain? Let’s connect.
Our experts can walk you through a side-by-side comparison and show how RightAnswers delivers more trust, usability, and value.