Knowledge Management is our DNA.
10+ years
10+ years
Average tenure for RightAnswers customers. Because when customers trust you, they stick around.
8.2
8.2
Average customer NPS score (Q1 FY25). We dig innovation, and we’re always raising the bar. That makes users happy.
90%
90%
Faster Mean Time to Know. Answers in seconds, not hours, because waiting is so 2005.
88%
88%
Increase in First Contact Resolutions. Solving a problem on the first try feels pretty great, for both sides.
Compare RightAnswers vs KMS Lighthouse
RightAnswers |
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KMS Lighthouse |
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KCS VerificationKCS VerificationWhen you want more than a standard Knowledge Base, RightAnswers stands out as a true leader in Knowledge-Centered Service (KCS), offering a full KCS solution with KCS V6 verified products, workflows, and training. RightAnswers goes further by providing dedicated staff and services to help customers genuinely adopt KCS best practices. |
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Federated SearchFederated SearchRightAnswers uses Federated Search to provide instant access to articles across multiple knowledge bases and enterprise apps in one query. Since RightAnswers can host multiple Knowledge Bases in one system, and keep them fully autonomous, it provides extensive knowledge access for large organizations who provide a broad portfolio of products to customers. |
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Enhanced Controls for Autonomous Knowledge BasesEnhanced Controls for Autonomous Knowledge BasesIf you need to manage Knowledge Bases for different product lines (brands), regions, user groups, or clients, RightAnswers offers more flexible control so you can manage information assets on one platform. That way, you get the option to maintain autonomy across teams. Added visibility control provides enhanced security and permissions to managed service providers or large enterprise support teams. |
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Advanced Quality Control for Knowledge AuthorsAdvanced Quality Control for Knowledge AuthorsRightAnswers offers structured authoring workflows, metadata tagging, and content quality scoring. You can implement knowledge reviews, approvals, and compliance checks with enhanced KCS workflows. With 40,000+ pre-built knowledge articles, you can select what you need to add governance to your knowledge, so every article is up to your brand’s standard, especially for large, multi-tiered support teams. |
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IntegrationsIntegrationsKnowledge is most effective when it connects seamlessly with your enterprise systems. While solutions like KMS Lighthouse offer some integrations, RightAnswers is engineered for comprehensive connectivity. With 20+ out-of-the-box integrations, RightAnswers delivers knowledge directly into any application or portal your teams and customers use. Our platform supports leading enterprise systems, including Salesforce, Microsoft Dynamics, ServiceNow, Zendesk, and more, ensuring your organization can harness its full potential without compromise. |
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Questions to Ask
RightAnswers turns knowledge into a growth-engine – cutting costs, reducing escalations and fueling revenue with better customer retention and faster resolutions.
AI-powered KM transforms your knowledge into a strategic asset that drives growth and market leadership.
How does AI-powered KM improve customer service?
How does RightAnswers compare to KMS Lighthouse on AI and automation?
Why Choose RightAnswers?
Why Choose RightAnswers?
With nearly 25 years of KM expertise, RightAnswers empowers service and technical support teams to troubleshoot customer issues faster. We deliver Knowledge with Trust, AI with Purpose to transform support chaos into confidence, enabling both agents and customers to solve complex challenges efficiently and at scale.
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RightAnswers ensures customer success and support through dedicated Customer Success Managers (CSMs) who proactively partner with our customers to provide tailored success planning.
Even better, our expert support team goes beyond troubleshooting, providing ongoing KM guidance, recommendations, and deep product expertise to help you get the most impact from your RightAnswers solution.
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As the first knowledge management solution to achieve KCS V6 verification, RightAnswers is a KM leader and ideal KMS Lighthouse alternative.
We like to say, “Knowledge Management is in our DNA.” Unlike KMS Lighthouse, KM isn’t a feature we’ve tacked on – it’s our foundation.
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With RightAnswers, knowledge becomes a living two-way link, flowing into conversation, workspaces, AI tools, and the next wave of channels. Every interaction feeds back to improve accuracy, close knowledge gaps, and keep your enterprise knowledge ecosystem always learning.
RightAnswers Joins the 2025 KMWorld AI 100 List
RightAnswers Joins the 2025 KMWorld AI 100 List
RightAnswers is proud to announce its inclusion in the 2025 KMWorld AI 100 list. This recognition showcases the most innovative vendors harnessing AI and advanced technologies to transform knowledge management. The list includes companies that are redefining how organizations organize, access, and leverage information to transform knowledge into a strategic asset.
Badges earned based on customer reviews
RightAnswers Testimonials
Real results. Real voices.
Intuitive AI That Transforms Knowledge Management
“RightAnswers has transformed how we manage knowledge articles. The AI integration feels intuitive and purposeful, not bolted on.”
Delivers 24/7 Service with Speed and Flexibility
“RightAnswers' product is fast, responsive and flexible to our needs. We use it to provide service across thousands of customers 24/7.”
Easy to Use with Outstanding Support
“RightAnswers is great to use. The admin console is intuitive, easy to learn and easy to use overall. Customer support is excellent. CSMs are quick to respond to any issues.”
Powerful AI assisted Knowledge
“RightAnswers has been a huge time saver for our team. The AI assisted search is extremely fast, pulling up the right answers without us having to dig through every source. I also love how AI-generated articles make knowledge creation so much easier - just one click, and it's ready to go!”
Ready to find the RightAnswers?
Ready to find the RightAnswers?
We think knowledge should be a powerhouse, not an afterthought. If you’re searching for an ideal KMS Lighthouse alternative, let’s chat possibilities.