Customer Success Stories

Using Knowledge-Centered Support, Corptax improves customer satisfaction with RightAnswers

Corptax has improved its first call resolution (FCR) rates and deflected more cases to self-service.

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Paychex creates a knowledge culture with RightAnswers

RightAnswers is a critical partner with Paychex sharing insights, expertise and Knowledge Management. RightAnswers has been with Paychex every step of the way.

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World’s #1 beverage company integrates RightAnswers with ServiceNow

Support based on knowledge best practices improves service and reduces costs – painlessly integrated in just six weeks.

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Dignity Health improves support through consolidated knowledge and self-service

Faster resolution times for customer service issues and increases knowledge reuse while saving nearly $600,000 each year.

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