KCS® Coach Development Program

This 2-day workshop is intended for those individuals tasked with establishing a coaching program or who hold either a KCS Coach or Support Coach role. It provides those individuals with the process, skills and techniques needed to encourage, inspire and support change with a successful coaching program.

In this 2-day workshop you will learn:

  • Understand the role and goals of a coach and what makes an effective coach
  • Understand the end-to-end coaching process including session components, timing, commitment and expectations
  • Understand the essential skills required to be a successful coach including self-awareness, working more effectively with others and communicating effectively
  • Learn and practice coaching techniques and influence skills
  • Understand how to hold individuals accountable for utilizing the skills they’ve been trained on
  • Understand the role of the KCS Coaches Council, how to establish one and use the time strategically
  • Understand the skills, tools, mindset and support coaches require for success
  • Understand the importance of leadership support and how to create that
  • How to establish a KCS Coaching program in your organization
  • Learn Best Practices from successful organizations

Who should attend:

This is intended for those individuals who hold either a Leadership, Manager, KCS Coach or Support Coach role or who are tasked with establishing a coaching program in your organization.


$1,595 per person (for individual registrations).

Group rates are available, please contact us to request a group rate.


The workshop is delivered virtually. On-site workshops at your company’s location can be arranged. For more information, please contact us.


  • October 3 – 6 | 12:00 PM – 4:00 PM EST

KCS® is a service mark of the Consortium for Service Innovation

Looking to register for a KCS training course?

Fill out the form below and one of our KCS experts and trainers will reach out to schedule your preferred session with you