eBook

What is KCS?

Are you just getting started on Knowledge-Centered Service (KCS)? Read our eBook...

9 Steps to Implement & Sustain KCS for Growth

Are you just getting started on Knowledge-Centered Service (KCS®) or do you need to explain it to others in your organization? We’ve created a guide that presents the underlying principles of KCS, with practical tips on implementing it at your organization.

Download the guide to learn about KCS basics and the important steps you need to take to get the most out of KCS.

Some of the topics covered:

  • Why you should use KCS
  • Critical factors for KCS adoption
  • How to keep your KCS initiative going strong
  • Typical results you can expect with KCS

RightAnswers is the only company that provides a full KCS solution, with KCS V6 Verified products, processes, and training. Our clients who use KCS for support reap significant benefits:

  • 50-60% shorter response times
  • 30-50% higher first call resolution rates
  • 70% shorter agent training time

KCS® is a service mark of the Consortium for Service Innovation™

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