eBook

Customer Service Playbook

We asked our enterprise knowledge management clients and prospects to tell us the biggest challenges

Using Knowledge Management (KM) for Customer Service Success

Customer-Playbook We know that no one wakes up in the middle of the night, sweaty and screaming, “I need great knowledge management software!”

But we do know that many of the contact center challenges that do keep you up at night can be solved with great knowledge management technology.

We asked our clients and prospects to tell us the biggest challenges they face in delivering extraordinary customer service to their customers. Our Customer Service Playbook shows how you can address those issues.

You’ll enjoy increased customer satisfaction, higher agent engagement and retention, better contact center metrics, and reduced costs.

Over 500 RightAnswers customers agree, and we know you will too.

Customer-Playbook-Before-And-After-KM

Download

All fields are required

More resources

eBook
Buyer’s Guide to Customer Data Platforms

With so many options available when it comes to marketing technology solutions, how do you know which products are most suitable for your business?

Read more

eBook
Ballot Best Practices Guide

‘Best Of’ ballots are some of the biggest engagement tactics for your local businesses, and are used extensively by Second Street partners to drive revenue through advertisers and grow their database.

Read more

eBook
Why eCommerce Mobile Apps Fail

It’s easy to look at the continuous rise in mobile app usage, and the success of the most popular mobile apps, and think you’d like the same for your business.

Read more