KCS® Verified v6 RightAnswers Knowledge Management (KM) platform selected as innovative enterprise software for customer service and IT support organizations.
AUSTIN, Texas, Dec. 6, 2017 /PRNewswire/ — Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based Enterprise Work Management software, today announced that its RightAnswers Knowledge Management (KM) platform was awarded a place on the list of 100 Companies That Matter in Knowledge Management by KMWorld for the seventh time. The prestigious list features organizations who not only demonstrate, but who also help their customers establish, ingenuity, resourcefulness, and expertise in knowledge management.
Upland Software received the award in recognition of its RightAnswers KM platform, which promotes knowledge creation and sharing across the enterprise. RightAnswers is the only knowledge management software that is Knowledge-Centered Service (KCS) Verified v6 and integrates with any CRM or ITSM system. Along with core IT Support and Customer Service markets, Upland has identified new use-cases for its RightAnswers platform that complement existing Upland solutions, like Professional Services Automation (PSA) and Project and Portfolio Management (PPM).
“Upland Software is honored to be included on the list for the seventh time.” said Mounir Hilal, SVP and Chief Customer Officer at Upland Software. “The need for organizations to enhance the customer experience and increase efficiencies has never been greater. At Upland Software, we’re continually innovating our solutions based on our client’s feedback. With Upland’s RightAnswers KM platform, you can push the envelope of your existing tools and expand the capabilities of your entire team.”
“The organizations named this year to our list of 100 Companies That Matter in Knowledge Management have captured and sustained our interest through their functionality, success with clients and innovation,” says KMWorld Editor Sandra Haimila. “When we look at the technologies they offer, we are awed by the progress, excited by what the future will bring and confident they will enrich our lives. The companies we have chosen for our 2018 list have proven their business value to customers. We are impressed.”
Key capabilities that differentiate the RightAnswers KM platform from the competition include:
- KCS v6 verification; plus 90-day KCS onboarding and incorporation of 70 KCS processes
- Easy-to-use interface featuring knowledge gamification, decision trees, and personalized dashboards
- Delivery of superior customer service through enhanced collaboration, increased knowledge creation, and greater knowledge sharing
- Integration with existing CRMs and ITSMs, such as Salesforce.com and ServiceNow, or with any other systems being used across the enterprise
To view the full 100 company listing, visit: http://www.kmworld.com/Articles/Editorial/Features/KMWorld-100-Companies-That-Matter-in-Knowledge-Management-2018-123291.aspx.
To read a knowledge management “View from the Top” perspective from Upland’s Mounir Hilal, go to: http://www.kmworld.com/Articles/Editorial/View-from-the-Top/Upland-Software%E2%80%93RightAnswers-Mounir-Hilal-MBA-BEng-PMP-Chief-Customer-Officer-SVP-Project-and-IT-Management-Solutions–View-from-the-Top-123400.aspx.
To learn more about RightAnswers or to request a demo, visit: https://uplandsoftware.com/rightanswers.
About Upland Software
Upland Software (NASDAQ: UPLD) is a leading provider of cloud-based Enterprise Work Management software. Our family of applications enables users to manage their projects, professional workforce and IT investments; automate document-intensive business processes; and effectively engage with their customers, prospects and community via the web and mobile technologies. With more than 2,500 customers and over 250,000 users around the world, Upland Software solutions help customers run their operations smoothly, adapt to change quickly, and achieve better results every day. To learn more, visit uplandsoftware.com.
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SOURCE Upland Software, Inc.