Success Story

Nestlé Improves End-User Experience With RightAnswers Knowledge Management

Nestlé supports over 10,000 customers in the UK and Ireland with thousands of users needing IT service and assistance each month. To keep customers satisfied and empower employees to do their jobs efficiently, it’s crucial to have the right KM solution.

RightAnswers allows simple, intuitive access to find answers, get updates about existing issues, raise new requests, and inform IT about issues affecting its productivity.

Here are a few things Nestle achieved using RightAnswers:

80% of incident tickets resolved at first level, almost immediately
Effective IT demand prevention via self-service
Maximized self-service portal usage
Significant costs savings versus traditional support

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Elevate Customer Service: Unveiling Our Next-Gen Search with AI

Discover the future of customer service troubleshooting with our exclusive webinar!

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Paychex creates a knowledge culture with RightAnswers