RightAnswers got its start creating knowledge for IT technical support, so we know a thing or two about how to write and maintain great knowledge. However, far too often we see a set it and forget it mentality when it comes to our customer’s knowledgebases. In turn knowledge gets stale, outdated, unfindable and ultimately unusable.
Enter The RightAnswers Knowledge Success Service. This service was designed to assist our Knowledge-Paks customers well beyond the simple load of the pre-built knowledge articles into their systems of choice. We’ve designed this service to help customers become the best they can at developing, maintaining and optimizing their knowledgebase and knowledge management practices.
Watch the on-demand webinar where our team of experienced knowledge experts will walk you through the steps of a Knowledge Success Service that will improve your knowledgebase and overall customer experience:
- What are the signs of an ineffective knowledgebase and how to avoid them
- Steps to take to build a useful knowledgebase utilizing the RightAnswers Knowledge-Paks
- Fine-tune your knowledge management (KM) approach based on your unique environment
- Improve knowledge usability and findability through best practices
