Providing excellent customer self-service (CSS) tools not only improves the customer experience (CX) but also manages to do so while lowering customer service costs. That sounds like a pretty good business case for helping customers help themselves.
Watch this webinar from USAN and RightAnswers and find out how to create frictionless customer experiences that actually attract users without forcing them through an unwanted self-service channel.
On this webcast you will learn:
- how omnichannel orchestration impacts self-service strategies;
- how to bridge the gap between web and voice self-service;
- how to get agents to buy in to self-service without seeing it as job competition; and
- how a strong self-service strategy will impact your KPIs, and what you can expect.
