destinationCRM – 2024 CX Megatrends to Watch: Expert Predictions

Every January, destinationCRM.com challenges CX solution providers to give us their preview of what trends to watch in 2024.

Samantha Middlebrook from Upland Software joined the panel of experts and shared her perspective on new ways to leverage technology to increase operational efficiencies and support agents in ways that had not been previously possible.

Topics covered:

  • Top 2024 priorities to improve operational efficiency
  • Clear opportunities to gain competitive advantage and improve business results
  • How to support the changing role of your contact center agent
  • Why AI isn’t the Silver Bullet

Watch the on-demand webinar to learn about the mega themes predicted to emerge this year.

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