If Lean is a set of principles to achieve quality, speed, and customer alignment, then you can’t afford to ignore how you create and manage your company’s knowledge. Watch this webinar, co-hosted by George Spalding of Pink Elephant, to learn:
- Why a Lean service desk is vital to your support
- How “just-in-time” knowledge creation improves the productivity of the service desk and the entire organization
- The basic principles of Knowledge-Centered Service (KCS℠), the preeminent methodology for just-in-time knowledge creation and maintenance
A Lean approach to knowledge will increase the productivity of your service desk, reduce operating costs and increase customer and employee satisfaction.
