Live Webinar
Wednesday, March 24, 2021
11 am ET | 3 pm GMT | 8 am PT
Attend this webinar where Michelle Stumpf, KCS (KM) Practice Director for Upland Software and a certified KCS trainer, will explain the fundamentals behind KCS.
You will learn:
- Basic fundamentals and goals of KCS
- KCS best-practices for knowledge creation and maintenance
- What you can do TODAY to start aligning with KCS guidelines
Support organizations that follow KCS typically outperform those that don’t.
Our clients who use KCS for support:
- Improve their productivity and efficiency
- Increase their first-call resolution rates
- Reduce average call time
- Increase both customer and employee satisfaction
REGISTER TODAY!
The RightAnswers platform by Upland Software is the only KCS Verified V6 solution. And we are also certified to provide Knowledge-Centered Service (KCS®) training and certification to clients and to other knowledge professionals.
KCS® is a service mark of the Consortium for Service Innovation™.
