White Paper

Return on Knowledge for IT

The faster IT support solves employees’ problems, the faster they return to productive work.

Measuring the business benefits of Knowledge Management for IT support.

This is the first of two Executive Briefs exploring how a company’s investment in knowledge management for IT support powers up a broad set of substantial, measurable business benefits – the organization’s Return on Knowledge (ROK). Here, we describe the specific benefits that comprise ROK and what metrics companies can use to measure those benefits.

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Discover the Future of Customer Service Knowledge Management

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12 Reasons to Buy Instead of Build a Content Search Solution

Purchasing an enterprise content search solution triumphs over in-house development.

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Enterprise Integration: BA Insight’s ConnectivityHub

Here's a technical overview of BA Insight’s ConnectivityHub and Connectors.