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Take Off the Training Wheels and Let Your Customer Support Agents Fly
Take Off the Training Wheels and Let Your Customer Support Agents Fly
Knowledge-Centered Support (KCS) is a proven methodology and set of practices for consistently capturing information.
Our world keeps changing, new projects compete for attention and key staff move on. Before you know it, what was a very successful KCS implementation starts to stumble and standards drop. So how can you maintain the momentum of your KCS journey?
“Successful knowledge management quickly resolves customer issues. Choosing the right solution is very important.”
–Jeff Weinstein, President and CEO, RightAnswers
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Discover the Future of Customer Service Knowledge Management
Discover the Future of Customer Service Knowledge Management
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12 Reasons to Buy Instead of Build a Content Search Solution
12 Reasons to Buy Instead of Build a Content Search Solution
Purchasing an enterprise content search solution triumphs over in-house development.
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Enterprise Integration: BA Insight’s ConnectivityHub
Enterprise Integration: BA Insight’s ConnectivityHub
Here's a technical overview of BA Insight’s ConnectivityHub and Connectors.