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Take Off the Training Wheels and Let Your Customer Support Agents Fly
Take Off the Training Wheels and Let Your Customer Support Agents Fly
Knowledge-Centered Support (KCS) is a proven methodology and set of practices for consistently capturing information.
Our world keeps changing, new projects compete for attention and key staff move on. Before you know it, what was a very successful KCS implementation starts to stumble and standards drop. So how can you maintain the momentum of your KCS journey?
“Successful knowledge management quickly resolves customer issues. Choosing the right solution is very important.”
–Jeff Weinstein, President and CEO, RightAnswers
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Operationalising the Voice of the Customer
Operationalising the Voice of the Customer
The Voice of the Customer is undoubtedly one of the most important aspects to maintaining a positive customer experience within the contact centre industry. So, how will you operationalise VoC?
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High Traffic Day SMS Checklist
High Traffic Day SMS Checklist
Top Tips & Tricks for a Speedier Send
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High Traffic Day SMS Checklist
High Traffic Day SMS Checklist
Top Tips & Tricks for a Speedier Send