RightAnswers Agent Certification

At RightAnswers, we want to ensure that your support staff has a complete understanding of the knowledge process as it applies to their role in your organization. In order to help you achieve this, we have developed a certification curriculum designed to arm your support staff with the knowledge they need to be the most productive in their position while using the RightAnswers solution.

The program focuses on the support staff experience while applying KCS® principles and knowledge best practices to the RightAnswers platform. In addition, your support staff will receive the RightAnswers Agent certification upon completion of this program.

What you will learn:

• Core Knowledge Principles (KCS, Traditional KM)
• Support Agent Portal Functionality
• Solution Manager Functionality for Agents
• Creation of Content
• Content Standards
• Article Quality
• Article Lifecycle
• Knowledge Article Functionality & Tools

Who should attend

Agents, Analysts, Customer Support Representatives, Specialists, Technicians

Venue: The workshop can be delivered virtually or on-site at your company’s location. For more information, please contact us.

Course Pricing: Please contact us for course pricing.

Dates: This course is scheduled on-demand.

For questions regarding RightAnswers Agent Certification, please contact us.

 “RightAnswers provided our agents with exactly what they needed to understand why we were using the tools and how to use them, we can’t thank them enough!” – Jeremy, Support Desk Manager

KCS® is a service mark of the Consortium for Service Innovation™