At RightAnswers, we want to ensure that our clients maximize their knowledge investments. In order to help you achieve this, we have developed a certification curriculum designed to arm your staff with the knowledge they need to be most productive in their position while using the RightAnswers solution. The program focuses on KCS® principles and knowledge best practices, and how they are applied within the RightAnswers platform. In addition, you will become certified in the use of the RightAnswers knowledge management systems tools.
Who should attend:
Service Desk Managers/Directors, Customer Service Managers/Directors, Content Managers, Support Analysts/Agents, Anyone who authors content or solutions
What you will learn:
- Industry Best Practices (ITIL, KCS)
- Knowledge Architecture
- Knowledge Segmentation
- User Management and Workflow
- Content Development
- Taxonomy and Attribute Management
- Knowledge Style Guides
- Improving Searching Capability
- Knowledge Analytics and Measuring Success
January 18-19, 2018
March 19-20, 2018
May 21-22, 2018
For questions regarding RightAnswers Knowledge Management Certification, please contact us.
KCS® is a service mark of the Consortium for Service Innovation™
Please fill out the form below to register.
You must be a RightAnswers registered customer. Purchase orders accepted.
The class was great! There was so much information. There were things that I knew absolutely nothing about, and wish I had taken it earlier. I think your product is wonderful and its potential is enormous…