Expand integration capabilities to any application that runs on a browser. Service desks can integrate knowledge into ITSM tools, customer service teams to CRMs, HR teams can access knowledge in resource management tools, the possibilities of getting the right answer to the right person at the right time are now endless.

We all use browsers to find useful knowledge, whether through external websites, your company’s intranet, or emails. Now when you find information that needs to be added to the knowledge base, simply highlight the text and send it to Solution Manager to start creating an article in seconds.

Set up is as simple as installing an extension. Out-of-the-box configurations in the admin console activate RightAnswers X to be available whenever the browser-based application or website is used. No more lengthy processes and intensive effort means you can scale up your knowledge management delivery in minutes while reducing integration costs.