White Paper

Beyond Four Walls

Beyond Four Walls

Best practices for implementing and sustaining lean supply chain improvements.

This whitepaper discusses the next frontier in lean manufacturing, collaborative supply chain management and execution. Most supply chain executives would agree that outside processes drive excess inventory and order lead times. However, they still struggle to overcome the barriers associated with implementing and sustaining lean supply chain improvements. This paper identifies some common barriers and how you can overcome them.

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White Paper
Operationalising the Voice of the Customer
Operationalising the Voice of the Customer

The Voice of the Customer is undoubtedly one of the most important aspects to maintaining a positive customer experience within the contact centre industry. So, how will you operationalise VoC?

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White Paper
High Traffic Day SMS Checklist
High Traffic Day SMS Checklist

Top Tips & Tricks for a Speedier Send

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White Paper
High Traffic Day SMS Checklist
High Traffic Day SMS Checklist

Top Tips & Tricks for a Speedier Send

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