White Paper

The Lean Supply Chain

The Lean Supply Chain

How Lean experts are leveraging electronic Kanban to create effective global pull systems.

Read how Lean experts are leveraging electronic Kanban to create effective global pull systems. This white paper answers questions such as “Why does Kanban often fail when extended beyond the enterprise?” and “How do I improve communication and collaboration with my suppliers and customers?”.

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White Paper
Operationalising the Voice of the Customer
Operationalising the Voice of the Customer

The Voice of the Customer is undoubtedly one of the most important aspects to maintaining a positive customer experience within the contact centre industry. So, how will you operationalise VoC?

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White Paper
High Traffic Day SMS Checklist
High Traffic Day SMS Checklist

Top Tips & Tricks for a Speedier Send

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High Traffic Day SMS Checklist
High Traffic Day SMS Checklist

Top Tips & Tricks for a Speedier Send

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