5 Proven Tactics to Improve Customer Engagement with SMS
How to use SMS to engage new customers and retain existing ones
SMS messaging reaches your intended audience without needing to fight through the clutter of their email inbox and without getting lost amongst thousands of app notifications. Similarly, through the rise of curbside pick-up and buy-online-pick-up-in-store (BOPIS), text messaging has become an expected channel for customer service and notifications.
You can employ these benefits across many different industries. Even if you haven’t adopted SMS as a marketing channel yet, there are many ways your organization can use text messaging to improve your customer experience.
Key takeaways:
- Why your business needs SMS
- How to implement customer loyalty programs
- Ways to use mobile wallet
- Creating SMS campaigns to increase engagement
More resources
Revitalizing the Power of Voice in Your Contact Center
With the rise of AI and self-service options, where does the voice channel fit in the customer journey? In this eBook, you’ll learn why the voice channel is still an integral part of the customer experience and how it can empower a seamless omnichannel contact center strategy.
Struggling with AI Implementation? Change Management Can Help
Change management is an effective way to optimize any major transition. But given the potential magnitude of the AI revolution, it’s more important than ever to really nail this vital process here and now.
Cloud Capture and Fax: AI-driven document management
Our cloud capture and fax solution provides your team with a secure and user-friendly solution for capturing, faxing, and routing documents seamlessly integrating with your current systems, so you can transmit digital data instantly to improve service delivery and prevent clerical errors.