Increase agent productivity and earn happier customers with a seamless connection between your Microsoft Dynamics 365 CRM and your Genesys Engage phone system.

With Upland InGenius, you can bring call handling controls into Microsoft and boost the productivity of your service and sales team with features like:

• • Screen pop
  • Screen transfer
  • Click-to-dial
  • Automated call logging within your Microsoft CRM environment

InGenius is proud to have partnered with Microsoft to deliver a CTI integration via the Channel Integration Framework for Dynamics 365. Compatible with the latest Microsoft innovations including Omnichannel, InGenius supports both single-session and multi-session apps including Customer Service Workspace, extending the capabilities of Dynamics 365 Customer Service.

Our customers see an average of 50% uplift in agent call handling when integrating their Dynamics 365 CRM with Genesys Engage. Fill out the form to schedule a quick chat to learn more.

Watch the video for an overview of Unified Service Desk for Microsoft Dynamics 365 with InGenius.

InGenius can also be found on the Microsoft AppSource — see our 5-star reviews!