Streamline contact center operations with a CTI system that works
Streamline contact center operations with a CTI system that works
We are excited to be exhibiting at Booth A17 at Genesys Xperience 2023 in Denver, CO on June 19-21!
Visit us at Genesys Xperience.
Visit us at Genesys Xperience.
For over 20 years, Upland InGenius have been helping organizations increase agent productivity and earn happier customers with a seamless connection between your Genesys business phone system and your CRM. Equip your service, sales, and ITSM teams with the tools they need to drive customer satisfaction today!
While you’re at Genesys Xperience, visit us at Booth A17. We can’t wait to meet you! Be sure to register, then set up a meeting with us by filling out the form to the right.
Schedule a Meeting
Schedule a Meeting
All fields are required
InGenius Computer Telephony Integration (CTI) for Genesys
InGenius seamlessly connects your Microsoft Dynamics, Salesforce, Salesforce SCV, or ServiceNow system to Genesys telephony.
Meet the InGenius team!
Meet the InGenius team!
Brent Kellogg
Global Alliances and Strategic Partner Programs
William Pollie
Global Alliances and Strategic Partner Programs
Deliver personalized service, sales, and helpdesk.
Give agents valuable caller information from your CRM in the moment—and enable them to efficiently capture and act on important call details.
Monitor and measure employee performance.
Track it all, from successful call counts and agent talk time to call volume and call results, and optimize resource availability during peak hours.
Identify common caller pain points and call trends.
Accurately capture call drivers, then spot trends with visual reports and dashboards in your CRM to help you make better business decisions.
Listen to our latest podcast
Denis Francoeur talks about the evolution of contact centers, how expectations have changed for agents and customers alike, and how personalization is a game changer for customer experience and satisfaction.
