Boost productivity at your contact center
Boost productivity at your contact center
Streamline contact center operations with a CTI system that works. Tell us your challenges and we’ll find the best approach.
What can InGenius do for your contact center?
Connect your existing phone system with your CRM. Drive more successful service and sales with one simple, smooth integration that supports unique and complex contact center workflows.
- Increase customer satisfaction and improve your Net Promoter Score by as much as 50%.
- Add instant value to your existing tech stack and bottom line, without overhauling your infrastructure.
Improve agent productivity without compromising quality. Standardize contact center best practices across teams and empower your agents to get more done—without ever leaving your CRM.
- Empower agents to place, answer, and transfer calls from within your CRM, with added caller insights.
- Increase case handling capacity with blended omnichannel agent support, while reducing case resolution times.
Schedule a meeting now to learn what InGenius can do for your organization.
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Deliver personalized service, sales, and helpdesk.
Give agents valuable caller information from your CRM in the moment—and enable them to efficiently capture and act on important call details.
Monitor and measure employee performance.
Track it all, from successful call counts and agent talk time to call volume and call results, and optimize resource availability during peak hours.
Identify common caller pain points and call trends.
Accurately capture call drivers, then spot trends with visual reports and dashboards in your CRM to help you make better business decisions.
Listen to our latest podcast
Denis Francoeur talks about the evolution of contact centers, how expectations have changed for agents and customers alike, and how personalization is a game changer for customer experience and satisfaction.
