Microsoft Dynamics 365 CTI for AI-Driven Customer and Agent Experience
Microsoft Dynamics 365 CTI for AI-Driven Customer and Agent Experience
We enable enterprises to modernize customer experiences with AI without disrupting existing systems. Bring your Asterisk, Avaya, Cisco, or Genesys phone system into Microsoft Dynamics 365 for enhanced productivity and a better customer experience.
Without compromising on quality
Without compromising on quality
Bring call handling controls and features like screen pop, screen transfer, and click-to-dial into Microsoft Dynamics 365 using InGenius to boost the productivity of your service, sales, and ITSM teams.
To unlock new business insights
To unlock new business insights
Combine your call data with the rich customer information and robust reporting tools of Microsoft Dynamics 365. Use customizable reports for more informed business decision making.
Works Within Your Unique Microsoft Dynamics 365 Environment
Works Within Your Unique Microsoft Dynamics 365 Environment
A Silver Microsoft Partner and a Microsoft Partner member of D365UG/CRMUG, InGenius works with Microsoft Dynamics 365 to ensure a tightly aligned product roadmap.
- Microsoft Dynamics 365 online
- Dynamics 365 Sales and Dynamics 365 Customer Service
- Channel Integration Framework (CIF)
FLEXIBILITY
Supports unique and complex workflows. Customizable UI. Multi-platform, multi-browser support. Adaptable speed dials, call logging templates, and user buttons for different call groups.
SECURITY
Single sign on (SSO). No OEM technology and no desktop install. High availability and data redundancy. Customer data stays behind your firewalls.
PRODUCTIVITY
Omnichannel for Customer Service support. Associate contacts, accounts, and other objects with an Interaction number. Works with your custom entities so that agents can associate calls to existing records, or create new records automatically.
Upland InGenius was not only easy to implement with Microsoft Dynamics, but it was easy to use by our telemedicine physicians. Our reporting to management and the customer is much better, and we reduc...
Upland InGenius was not only easy to implement with Microsoft Dynamics, but it was easy to use by our telemedicine physicians. Our reporting to management and the customer is much better, and we reduced our call time because the tool was so intuitive.
