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Connect Your Avaya Phone System to Your CRM

Upland InGenius combines your existing Avaya phone system with leading CRMs, using computer telephony integration (CTI). CTI propels the productivity of your contact center agents and provides a better customer experience to your callers using features like click-to-call, screen pop, automated call logging, intelligent dialing, and CRM screen transfer. Agents manage all phone controls directly within the CRM interface.

InGenius is a Technology Partner in the Avaya DevConnect program.


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Avaya Salesforce CRM Integration

Upland InGenius supports Avaya and Salesforce integration, bringing customer details to the forefront for an improved customer experience. Our Avaya-Salesforce integration supports Salesforce Sales Cloud, Service Cloud, and Financial Services Cloud, in both Salesforce Classic and Lightning.

Avaya Microsoft Dynamics 365 CRM Integration

The InGenius solution offers an Avaya – Microsoft Dynamics 365 CRM integration that brings Avaya phones into the CRM for a better agent experience. Our Avaya and Microsoft Dynamics 

365 integration supports Microsoft Dynamics 365 online and on-premise, the Microsoft Dynamics 365 Channel Integration Framework (CIF), and Unified Service Desk (USD) for Dynamics 365. 

Avaya ServiceNowCRM Integration

InGenius brings Avaya and ServiceNow together, maximizing agent productivity. Our Avaya – ServiceNow integration is compatible with ServiceNow Customer Service Management (CSM), HR, and IT Service Management (ITSM). Avaya users can utilize features like call controls and click-to-dial from within the ServiceNow window to improve their work experience.

Supported Avaya Platforms

Upland InGenius supports Avaya Aura Communication Manager, Avaya Aura Call Center Elite, and Avaya IP Office, and is compliance-tested by Avaya. InGenius can easily integrate with your Avaya agent functionality out of the box. The solution for Avaya works with Microsoft Dynamics 365, Salesforce, and ServiceNow CRMs.

Proven ROI

With InGenius, you don’t need to change your telephony system or business processes. Upland InGenius is built to work with your existing Avaya phone system, and your established IVR, call queues, and routing. By integrating with existing processes, no time is spent on redesigning systems that are already working or on retraining your staff. Configuring the connection between your Avaya telephony and CRM is adaptable in ways that work for your individual business.

Product Overview

Read an overview of the features and key benefits of Upland InGenius for Avaya.

Download the Product Brief »

The InGenius and Avaya Relationship

InGenius is a Technology Partner in the Avaya DevConnect program and Upland InGenius has received certification from the Avaya DevConnect Test program as “Avaya Compliant.” This alignment means a closer relationship with Avaya, resulting in better integration and support of the InGenius solution, and ultimately innovation in the contact center industry. InGenius is available on the Avaya DevConnect Marketplace.

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