Ottawa, Ontario — InGenius®, a worldwide leader in computer telephony integration solutions for leading CRMs, today announced that its flagship product, InGenius Connector Enterprise 4.0 is compliant with key customer engagement solutions from Avaya, a global provider of business communications software, systems and services.
The InGenius Connector Enterprise 4.0 helps organizations improve their contact center customer voice experience by increasing agent productivity and call capacity. In addition, InGenius Connector Enterprise enables sales and service teams to quickly and efficiently support meaningful customer interactions. It uses existing investments in infrastructure and tools, providing a 360-degree view of customer call interactions for analysis, reporting and decision-making.
InGenius Connector Enterprise 4.0 is now compliance-tested by Avaya for compatibility with Avaya Aura® Communication Manager 7.0 and Avaya Aura Application Enablement Services 7.0.
InGenius is a Technology Partner in the Avaya DevConnect program—an initiative to develop, market and sell innovative third-party products that interoperate with Avaya technology and extend the value of a company’s investment in its network.
As a Technology Partner, InGenius is eligible to submit products for compliance testing by the Avaya Solution Interoperability and Test Lab. There, a team of Avaya engineers develops a comprehensive test plan for each application to verify whether it is Avaya compatible. Doing so enables businesses to confidently add best-in-class capabilities to their network without having to replace their existing infrastructure—speeding deployment of new applications and reducing both network complexity and implementation costs.
“This compliance testing reinforces InGenius’ dedication to delivering high quality products and services to customers. Providing product innovations using open, standards-based platforms help customers easily and cost effectively incorporate new technology into their communications infrastructure.”
— Dale Gantous, CEO, InGenius
“Technology partners like InGenius are helping Avaya deliver exceptional value to our customers by making it easier to deploy and manage CTI in their existing infrastructure, and helping them drive better customer experiences through voice.
— Eric Rossman, vice president, Developer Relations, Avaya
Avaya is a leading provider of solutions that enable customer and team engagement across multiple channels and devices for better customer experience, increased productivity and enhanced financial performance. Its world-class contact center and unified communications technologies and services are available in a wide variety of flexible on-premise and cloud deployment options that seamlessly integrate with non-Avaya applications. The Avaya Engagement Environment enables third parties to create and customize business applications for competitive advantage. Avaya fabric-based networking solutions help simplify and accelerate the deployment of business-critical applications and services. For more information please visit www.avaya.com.
InGenius is an OpenCTI innovator with over 18 years’ experience in Enterprise Telephony. Our mission is to enable Sales and Services organizations to deliver world-class voice-based customer experiences through integrating existing phone systems into leading CRMs.