Ottawa, ON – December 4, 2017 – InGenius® Connector Enterprise has been named a winner of CUSTOMER Magazine’s 2017 TMC Labs Innovation Award and INTERNET TELEPHONY magazine’s 2017 Unified Communications Excellence Award. Both honors were awarded by TMC, a global, integrated media company. InGenius Connector Enterprise was chosen by TMC for contributing trailblazing innovations to the contact center industry.
InGenius is a computer telephony integration (CTI) innovator that connects existing telephone systems into leading CRMs, easily adapting to unique contact center needs. The solution enables sales and service teams to work effectively from a single view – their CRM. This integration means increased productivity for contact center agents, richer value for organizations and a better customer experience for callers.
Peter Hillier, CTO, InGenius stated, “We’ve gained so much momentum this past year with InGenius Connector Enterprise, from blended agent features for CTI, to new productivity workflow additions. It’s wonderful to be recognized by TMC for the hard work our team has put in. There’s much more to come, and we look forward to building further on our five-star reputation.”
“Congratulations to InGenius for being granted a 2017 CUSTOMER Magazine TMC Labs Innovation Award and a Unified Communications Excellence Award. InGenius Connector Enterprise has been selected for demonstrating innovation, superior quality and unique features which have had a positive impact on customer-related technologies,” said Rich Tehrani, CEO, TMC.
InGenius supports CRM integrations with Avaya, Cisco, Mitel and Asterisk telephony systems, providing a proven path to rapidly increase ROI. For more information about InGenius Connector Enterprise, go to www.ingenius.com.
InGenius® easily adapts to unique contact center needs with next-generation computer telephony integration (CTI). As a CTI innovator, InGenius connects existing telephone systems into leading CRMs with maximum flexibility, for world-class customer experiences. Backed by reliable expertise and superior customer care, InGenius helps contact centers increase productivity and customer satisfaction. Visit ingenius.com for more information.
Since its launch in 1982 as Telemarketing Magazine, CUSTOMER magazine has been the voice of the customer experience, call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
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