InGenius Connector Enterprise 6.0 Release Overview
Information on the latest features and changes to existing functionality for InGenius® Connector Enterprise 6.0.
These release notes provide information on the latest features and changes to existing functionality for InGenius® Connector Enterprise. For specific release patch updates, contact InGenius Sales.
Features for Salesforce, Microsoft and ServiceNow Customers:
End user productivity enhancements that include:
1. Click to Create feature with New and Pre-fill options on a case or incident.
2. Efficient Call Result Logging to allow for disposition assignment while on a call.
3. Extended Call Log Notes.
4. Read-only Call Log Notes.
Enterprise Administration enhancements include:
5. License Optimization.
6. Per Group Administration.
7. Automatic Synchronization to Redundant Servers.
Additional Features for ServiceNow:
8. Screen Transfer Support for ServiceNow.
Features for Mitel MiVoice Business and Mitel Contact Center Business:
9. Blind Transfer Support.
10. Screen Transfer Improvements.
New Genesys Support:
11. InGenius integration with Genesys PureEngage for:
- ServiceNow
- Microsoft Dynamics
