These release notes provide information on the latest features and changes to existing functionality for InGenius® Connector Enterprise. For specific release patch updates, contact InGenius Sales.

Features for Salesforce, Microsoft and ServiceNow Customers:

End user productivity enhancements that include:

1. Click to Create feature with New and Pre-fill options on a case or incident.
2. Efficient Call Result Logging to allow for disposition assignment while on a call.
3. Extended Call Log Notes.
4. Read-only Call Log Notes.

Enterprise Administration enhancements include:

5. License Optimization.
6. Per Group Administration.
7. Automatic Synchronization to Redundant Servers.

Additional Features for ServiceNow:

8. Screen Transfer Support for ServiceNow.

Features for Mitel MiVoice Business and Mitel Contact Center Business:

9. Blind Transfer Support.
10. Screen Transfer Improvements.

New Genesys Support:

11. InGenius integration with Genesys PureEngage for:

• ServiceNow
• Microsoft Dynamics