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ServiceNow and Cisco CTI Solution

ServiceNow and Cisco CTI Solution

Deliver better service, sales, IT and HR support with InGenius CTI by connecting your ServiceNow CRM and Cisco UCCE, UCCX, PCCE or CM phone system.

Bring your Cisco phone system into the ServiceNow Agent Experience and Agent Workspace to increase agent productivity and earn happier customers.

With Upland InGenius, you can bring call handling controls into ServiceNow and boost the productivity of your service and ITSM teams with features like: 

  • Screen pop 
  • Screen transfer 
  • Click-to-dial
  • Automated call log templates
  • Integrated call reporting via pre-configured ServiceNow reports

Our customers see an average of 50% uplift in agent call handling when integrating their CRM with Cisco Call Manager, Cisco UCCX, Cisco UCCE, or Cisco PCCE.

InGenius has supported integrations with:

  • ServiceNow CSM
  • ServiceNow HR Service Delivery
  • ServiceNow ITSM
  • Advanced Work Assignment

Fill out the form to schedule a quick chat to learn more. 

Watch the video to see how the InGenius CTI solution helps your contact center agents know who’s calling and why.

 

 

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