Integrate Genesys Engage with Salesforce Service Cloud Voice
Integrate Genesys Engage with Salesforce Service Cloud Voice
Empower your AI strategy with InGenius and Upland Transcription Service. With the exclusive bridge between Genesys Engage and Salesforce Service Cloud Voice, see how your organization can offer more personalized service, while making the most out of your on-premises investments.
Unlock the full potential of Salesforce Einstein AI while maintaining your trusted on-premises Genesys Engage system with InGenius.
Our exclusive integration seamlessly connects on-premises telephony with cutting-edge AI capabilities, boosting agent productivity and enhancing customer satisfaction. With the power of InGenius + Upland Transcription Service, you can:
- Elevate customer experience and satisfaction: Enable agents to quickly review and reference previous interactions without asking repetitive questions.
- Improve agent productivity and accuracy: Provide written transcripts of a conversation, reducing the need for manual notetaking.
- Leverage AI-driven insights: Analyze transcripts to uncover common customer issues, measure agent performance and identify emerging trends.
- Ensure compliance: Maintain a clear, searchable record of all customer interactions to meet regulatory requirements.
Discover how your organization can harness Einstein AI capabilities without compromising your on-premises telephony investment. Start the conversation today!
