eBook

5 Proven Tactics to Improve Customer Engagement with SMS

How to use SMS to engage new customers and retain existing ones

SMS messaging reaches your intended audience without needing to fight through the clutter of their email inbox and without getting lost amongst thousands of app notifications. Similarly, through the rise of curbside pick-up and buy-online-pick-up-in-store (BOPIS), text messaging has become an expected channel for customer service and notifications.

You can employ these benefits across many different industries. Even if you haven’t adopted SMS as a marketing channel yet, there are many ways your organization can use text messaging to improve your customer experience.

Key takeaways:

  • Why your business needs SMS
  • How to implement customer loyalty programs
  • Ways to use mobile wallet
  • Creating SMS campaigns to increase engagement

Download

All fields are required

More resources

eBook
How healthcare providers are driving exceptional patient experiences with Panviva

Panviva knowledge management provides healthcare organizations with a single source of truth, ensuring Scheduling, Patient Access and Customer Service teams find the right information fast.

Read more

eBook
A Connected Knowledge-Strategy for the 2020s Enterprise

Author: Joe Mckendrick, KMWorld
Connect all your available knowledge sources and deliver relevant information where your users and customers need it most.

Read more

eBook
Increase the personal touch in your contact center – by digitizing voice!

Benefits of Salesforce Service Cloud Voice and telephony integration

Read more