Upland Digital Engagement

Upland’s Digital Engagement product family enables you to effectively engage with your customers, prospects, and community via the web and mobile technologies.

Our products are at the core of the marketing technology stack and deliver measurable business value through more immersive digital experiences, by improving pipeline quality and velocity, and by driving deeper audience engagement.

Clickability
Web Content Management (CMS)

How it helps:
Offers a powerful and flexible platform for today’s marketers and publishers to publish and manage content globally, personalize customer experiences, integrate campaigns across multiple channels, and swiftly implement new marketing initiatives.

Key business value:
Clickability is so powerful and easy-to-use that even very small technical teams can support complex, large scale and large scope websites.

Primary Industries:
Software & Hardware, Media & Entertainment, Manufacturing, Utilities, Insurance

Learn more about Clickability »

LeadLander
Website Visitor Analytics & Reporting

How it helps:
Provides specific details about each person visiting your website and their trail throughout your site. Generates instant email alerts when tagged companies visit your site plus daily and weekly visitor summaries.

Key business value:
Converts website visits into actionable sales leads. Equips sales teams with the necessary information to enhance their prospecting and lead follow up initiatives. Enables marketing teams to measure ROI of inbound and outbound efforts.

Primary Industries:
Used across industries by sales, marketing, and business development teams.

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RightAnswers
Knowledge Management (KM)

How it helps:
Provides a centralized cloud knowledge hub to power all your customer contact channels and IT support: live customer contact agents, web and mobile self-service and social communities. User-friendly templates enable every member of your organization to contribute to the knowledge base. Integrates seamlessly with CRM and ITSM systems like Salesforce.com, ServiceNow as well as with multiple content sources like SharePoint and FileBound.

Key business value:
Delivers the right answer to the right person at the right time, making your newest customer contact agents as productive as your best and most experienced agents and transforms the customer and IT support self-service experience resulting in happier, more loyal customers and team members.

Primary Industries:
Large Enterprise Call Center & IT Services, Financial Services, Education

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Mobile Commons
Enterprise Mobile Messaging & SMS (A2P SMS)

How it helps:
Provides communications teams, marketers and program managers an enterprise class platform for planning, executing, managing and analyzing complex mobile messaging campaigns.

Key business value:
Delivers broad reach and personalized engagement on the device people use most: their mobile phones, improving program outcomes & engagement levels: 99% of all texts are opened and average response time is 90 seconds.

Primary Industries:
Healthcare, Government, Business Services, Non-Profits and Advocacy, Consumer Brands, Media & Entertainment

Learn more about Mobile Commons »