The UK Contact Centre Decision-Maker’s Guide 2020-21
The UK Contact Centre Decision-Maker’s Guide 2020-21
Learn how better agent engagement, empowerment, and gamification can empower your frontline.
Agent engagement, empowerment, and gamification
A happy agent makes a happy customer, which means to create a seamless and successful customer experience you not only need to focus on your customers, but also your internal teams.
We partnered with ContactBabel, a leading analyst firm in the UK, to provide research on contact centres. The Contact Centre Decision Maker’s Guide looks at the importance of engaging agents from onboarding, to supporting and maintaining morale, and to engaging the frontline so they consistently deliver high-quality customer service.
Get the guide to get the knowledge you need to empower your frontline.
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More resources
More resources
Operationalising the Voice of the Customer
Operationalising the Voice of the Customer
The Voice of the Customer is undoubtedly one of the most important aspects to maintaining a positive customer experience within the contact centre industry. So, how will you operationalise VoC?
A Checklist for Technology Expense Management
A Checklist for Technology Expense Management
Use this checklist as a starting point to manage your technology investments with confidence.
Streamlining Healthcare Communication
Streamlining Healthcare Communication
Embracing cloud-based fax solutions for enhanced efficiency, compliance, and support.