Voice of Customer (VoC) Software for Utilities Firms

Issues in utilities can be highly sensitive, which is why they should be handled correctly and efficiently. Rant & Rave helps you solve customer queries, and feedback in real-time by tapping into customer emotion

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Don’t leave your customers in the dark

If your customers are left without their essential services then they (and regulators) want to know you’re doing something about it. Rant & Rave enables utilities and services businesses to automate real-time feedback loops with customers, reduce inbound calls and keep customers informed across a multitude of communication channels.

  • Proactively automate two-way feedback across email, SMS, apps, live chat, contact centers, and more.
  • Understand customer experience and sentiment at scale across millions of customers.
  • Inform CX strategy with dashboards and reports for multi-channel insights.

Light up the customer experience

From verbatim feedback (positive or negative), to complaints and issues, Rant & Rave centralizes every inch of data into a digestible format that keeps you in control and ensures the business is informed.

 

  • Proactively solve issues with customers before they become complaints.
  • Create invaluable insights with your frontline teams for training and enablement.
  • Our expert team help at every stage providing best practice advice to improve CX strategies.

Four Steps to Creating a Seamless Customer Journey for Utilities Customers

Minimize friction and solve issues efficiently

Find out how

"Rant & Rave has allowed me to change my business to make it more customer-focused. When you're getting the level of insight and detail that I'm getting out of my Rant & Rave dashboard it's an easy job to convince the company to invest in the customer experience."

Alex Williams
Head of Contact Centre, UK Power Networks

28%

Response rate achieved by our utilities customer

88%

Customer satisfaction score achieved by water provider

50%

Response rate to SMS feedback requests

UK Power Networks

UK Power Networks implemented the Rant & Rave Platform to capture a greater quantity and quality of insight.

Read their success story

Ready to get things done?

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