Upland Acquires Second Street
Up your game with contests and interactive content through Second Street.
Lowell Transforms Customer Feedback with Real-time Insights
See how real-time feedback helped Lowell increase their Trustpilot score.
The New Abnormal: Customer Experience in a Socially-Distanced World
The present and future of customer engagement.
Connected Through Change: Delivering Outstanding Retail Experiences in the 2020 Holiday Season
Connect with customers this holiday season.
Prime Day 2020: What Retailers Need to Know
Tips for driving sales on Prime Day.
Housing associations adopt real-time, emotion-led approach to customer feedback and engagement
Improved response rates and customer satisfaction scores for housing associations
The UK Contact Centre Decision-Maker’s Guide 2019-20
Learn how better agent engagement, empowerment and gamification can empower your frontline.
An Emotion-led Approach to Customer Feedback
Get more actionable feedback by speaking your customers' language.
Recovering Ranters And Recognising Ravers: Using Feedback To Enable Your CX Strategy In Housing
Build customer trust and close the loop at scale.