Why, Robot? Assessing the place of Artificial Intelligence in customer experience
‘They’re coming to take our jobs!‘
‘I don’t want to talk to...
Building trust through the effective handling of complaints
When your customers think of emotional industries, utilities may not be the...
Empower your employees and beat the January Blues
We all understand the importance of asking customers “How are we doing?”...
Why making an investment in customer communication is key to success in financial services
There’s no two ways about it: challenger banks are transforming customer communication.
Introducing Rant & Rave
The world is Ranting and Raving. Everyday customers discuss what they love...
Rant & Rave for Utilities
Improve customer retention. Engage with your customers emotionally, and they will be...
Rant & Rave for Finance
With the rapid evolution of the financial services industry, you need to...
Rant & Rave for Travel, Leisure, and Hospitality
Keep your customers on the right tracks by proactively informing them of...
Rant & Rave for Retail
Wave goodbye to the sea of faceless transactions and interactions and start...