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Agent Behaviors That Make or Break CX

We’re all guilty of saying we want to take our CX to new heights or that we’ll radically transform the experiences we deliver.

The problem is, if we can’t pinpoint exactly what makes an experience great then we’re often left rehashing the same old methods, or even worse, we’ll simply wait and hope that our customer satisfaction scores will improve all by themselves…

So, in our latest piece of research we teamed up with HomeServe, Affinity Water, Together Housing, Flagship Homes and Scottish Water, identifying the top 5 behaviors that your frontline agents, and virtual agents, need to turn lackluster experiences into exceptional ones.

Don’t worry, this isn’t a 100 page report that’ll eat up your weekend either, but instead, a visual treat with all of our findings whipped up in full infographic glory! ✊ What are you waiting for? Grab your copy here…

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