HomeServe Leverages Customer Engagement Software to Improve Customer Experience and Satisfaction
HomeServe improved its business processes and provided a better customer experience by leveraging customer insights, improving language taxonomy, and business support.
HomeServe was looking to improve business processes and provide a better customer experience through increased usage of Upland Rant & Rave customer engagement software, with measurement through three main objectives:
- Leveraging customer insight alongside Speech Analytics, Complaints, and Operational data to identify opportunities to improve business processes and customer experience.
- Improving the quality and accuracy of the language and taxonomy within the Rant & Rave dashboard by aligning with other VoC/Business tools.
- Increasing engagement and visibility of Rant & Rave throughout the business to support and inform strategic decision-making.