As part of the Consortium for Service Innovation’s KCS Verified Vendor Series, this insightful webinar is now available on-demand.

Expert Insights from KCS Certified Trainers:

Esteemed KCS Certified Trainers and speakers from Upland RightAnswers, Lana Kosnik, Alex Baker, and Adam Obrentz, delve into the vital role of a robust coaching program in ensuring long-term success within a Knowledge-Centered Service (KCS) environment.

Webinar Highlights:

• Utilizing Your Knowledge Base: Discover strategies to establish and enhance your coaching program using your existing knowledge resources.
• Comprehensive Coaching Perspectives: Gain valuable insights from coaches, coachees, and KCS program managers or knowledge base administrators on effective coaching practices.
• Understanding the Coaching Ecosystem: Learn techniques to achieve a comprehensive understanding of your coaching ecosystem for sustained success.

KCS is a registered service mark of the Consortium for Service Innovation.