Staples office supply chain increases productivity through self-service
Staples improves efficiency by implementing RightAnswers knowledge management with Web Self-Service, integrated with its ServiceNow ITSM. Benefits Staples is experiencing include higher first call resolution (FCR), faster speed to answers, shorter training time for new agents and better knowledge management processes with Knowledge-Centered Support (KCS). See the stats.
Staples improves efficiency by implementing RightAnswers knowledge management with Web Self-Service, integrated with its ServiceNow ITSM. Benefits Staples is experiencing include higher first call resolution (FCR), faster speed to answers, shorter training time for new agents and better knowledge management processes with Knowledge-Centered Support (KCS). See the stats.
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Cloud fax provides connections to faster patient care
TxMultilisting is a US nonprofit that is saving lives by making the organ transplant waiting list system more accessible to patients.
The Importance of KMS (Knowledge Management Systems) by the Numbers
KMS (Knowledge Management Systems) have become essential. They play a central role in promptly providing precise solutions
The Importance of Knowledge Management Systems by the Numbers
Knowledge Management Systems (KMS) serve as a pivotal tool in delivering accurate answers to both customers and internal stakeholders.