Staples office supply chain increases productivity through self-service
Staples office supply chain increases productivity through self-service
Staples improves efficiency by implementing RightAnswers knowledge management with Web Self-Service, integrated with its ServiceNow ITSM. Benefits Staples is experiencing include higher first call resolution (FCR), faster speed to answers, shorter training time for new agents and better knowledge management processes with Knowledge-Centered Support (KCS). See the stats.
Staples improves efficiency by implementing RightAnswers knowledge management with Web Self-Service, integrated with its ServiceNow ITSM. Benefits Staples is experiencing include higher first call resolution (FCR), faster speed to answers, shorter training time for new agents and better knowledge management processes with Knowledge-Centered Support (KCS). See the stats.
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How much do knowledge silos really cost you?
How much do knowledge silos really cost you?
Knowledge silos are inconvenient, frustrating, and unproductive. Yet, they're a common reality for organizations of all sizes.
Should you Build or Buy a Content Search Solution?
Should you Build or Buy a Content Search Solution?
The allure of an in-house tailor-made system might seem tempting, but it's important to consider the significant advantages of buying a ready-made, customizable content search solution.
The Real Cost of Building Your Own AI for Knowledge Management
The Real Cost of Building Your Own AI for Knowledge Management
Are you considering developing an in-house AI solution for knowledge management? Before making this significant investment, discover how the costs, timeframes, and risks compare to implementing a pre-built solution like RightAnswers.