KCS® v6 Leadership Overview Workshop

Acquire the skills to run a KCS® shop

This 1-day KCS Leadership Workshop delves into KCS concepts and develops the skills needed to successfully lead a knowledge-centered organization.


In this 1-day workshop you will:

  • Develop a clear understanding of the leadership requirements to successfully adopt KCS and optimize it through continuous improvement
  • Identify the link between the organization’s goals and KCS
  • Gain an appreciation for the KCS principles and practices
  • Understand value-based metrics in evaluating employees
  • Learn how to develop an environment that motivates employees
  • Create excitement about and buy-in for KCS

Who should attend:

Knowledge Managers, Contact Center/Service Desk Managers, Team Leaders, or those leading or managing a team of agents, analysts, CSRs, engineers, knowledge workers, etc.


$495 per person (discounts available for multiple attendees from the same company who are registering for the same session).


The workshop is delivered virtually. On-site workshops at your company’s location can be arranged. For more information, please contact us.

Upcoming dates:

  • Oct 21 | 9am-5pm ET | 6am-2pm PT
  • Nov 19 | 9am-5pm ET | 6am-2pm PT
  • Jan 28 | 9am-5pm ET | 6am-2pm PT
  • Feb 25 | 9am-5pm ET | 6am-2pm PT
  • April 1 | 9am-5pm ET | 6am-2pm PT (Registration coming soon!)

KCS® is a service mark of the Consortium for Service Innovation

Register now for an upcoming session!

Just fill out the form below and indicate your preferred date. We will contact you directly for credit card or billing details.