KCS® v6 Leadership Overview Workshop

Acquire the skills to run a KCS® shop

This 1-day KCS Leadership Workshop delves into KCS concepts and develops the skills needed to successfully lead a knowledge-centered organization.


In this 1-day workshop you will:

  • Develop a clear understanding of the leadership requirements to successfully adopt KCS and optimize it through continuous improvement
  • Identify the link between the organization’s goals and KCS
  • Gain an appreciation for the KCS principles and practices
  • Understand value-based metrics in evaluating employees
  • Learn how to develop an environment that motivates employees
  • Create excitement about and buy-in for KCS

Who should attend:

Knowledge Managers, Contact Center/Service Desk Managers, Team Leaders, or those leading or managing a team of agents, analysts, CSRs, engineers, knowledge workers, etc.


$495 per person


The workshop is delivered virtually. On-site workshops at your company’s location can be arranged. For more information, please contact us.


  • November 2, 2023 | 9-5 Eastern

KCS® is a service mark of the Consortium for Service Innovation

Looking to register for a KCS training course?

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