KCS® v6 Leadership Overview Workshop
Acquire the skills to run a KCS® shop
This 8-Hour KCS Leadership Workshop delves into KCS concepts and develops the skills needed to successfully lead a knowledge-centered organization.
In this 8-Hour workshop you will:
- Develop a clear understanding of the leadership requirements to successfully adopt KCS and optimize it through continuous improvement
- Identify the link between the organization’s goals and KCS
- Gain an appreciation for the KCS principles and practices
- Understand value-based metrics in evaluating employees
- Learn how to develop an environment that motivates employees
- Create excitement about and buy-in for KCS
Who should attend:
Knowledge Managers, Contact Center/Service Desk Managers, Team Leaders, or those leading or managing a team of agents, analysts, CSRs, engineers, knowledge workers, etc.
Cost:
$495 per person
Location:
The workshop is delivered virtually. On-site workshops at your company’s location can be arranged. For more information, please contact us.
2024 Dates:
-
October 17 | 8 AM – 4 PM EDT
2025 Dates:
- February 20 | 8 AM – 4 PM EST
- April 14 – 15 | 7 AM – 11 AM EDT / 12 PM – 4 PM BST
- September 16 – 17 | 12 PM – 4 PM EDT / 9 AM – 1 PM PDT
- December 18 | 8 AM – 4 PM EST
KCS® is a service mark of the Consortium for Service Innovation™
Looking to register for a KCS training course?
Fill out the form below and one of our KCS experts and trainers will reach out to schedule your preferred session with you