KCS® v6 Leadership Overview Workshop

Acquire the skills to run a KCS® shop

This 1-day KCS Leadership Workshop delves into KCS concepts and develops the skills needed to successfully lead a knowledge-centered organization.

 

In this 1-day workshop you will:

  • Develop a clear understanding of the leadership requirements to successfully adopt KCS and optimize it through continuous improvement
  • Identify the link between the organization’s goals and KCS
  • Gain an appreciation for the KCS principles and practices
  • Understand value-based metrics in evaluating employees
  • Learn how to develop an environment that motivates employees
  • Create excitement about and buy-in for KCS

Who should attend:

Knowledge Managers, Contact Center/Service Desk Managers, Team Leaders, or those leading or managing a team of agents, analysts, CSRs, engineers, knowledge workers, etc.

Cost:

$495 per person

Location:

The workshop is delivered virtually. On-site workshops at your company’s location can be arranged. For more information, please contact us.

2024 Dates:

  • March 21-22 | 8 AM – 12 PM EDT / 12 PM – 4 PM GMT

  • June 27-28 | 8 AM – 12 PM EDT / 1 PM – 5 PM BST

  • September 13 | 9 AM – 5 PM EDT

  • October 17 | 8 AM – 4 PM EDT

KCS® is a service mark of the Consortium for Service Innovation™

Looking to register for a KCS training course?

Fill out the form below and one of our KCS experts and trainers will reach out to schedule your preferred session with you