In this 1-day workshop you will:

• Develop a clear understanding of the leadership requirements to successfully adopt KCS and optimize it through continuous improvement
• Identify the link between the organization’s goals and KCS
• Gain an appreciation for the KCS principles and practices
• Understand value-based metrics in evaluating employees
• Learn how to develop an environment that motivates employees
• Create excitement about and buy-in for KCS

Who should attend:

Knowledge Managers, Contact Center/Service Desk Managers, Team Leaders, or those leading or managing a team of agents, analysts, CSRs, engineers, knowledge workers, etc.

Cost:

$495 per person (discounts available for multiple attendees from the same company who are registering for the same session).

Location:

The workshop is delivered virtually. On-site workshops at your company’s location can be arranged. For more information, please contact us.

Dates:

• March 1, 2023 | 9-5 Eastern
• July 26, 2023 | 9-5 Eastern
• November 2, 2023 | 9-5 Eastern

KCS^® is a service mark of the Consortium for Service Innovation^™

Looking to register for a KCS training course?

Fill out the form below and one of our KCS experts and trainers will reach out to schedule your preferred session with you