Get the Right Answers to the Right People at the Right Time
What systems do you have to support new employee onboarding to ensure consistent project delivery? Can your team get access to the information they need, when they need it? Knowledge Management gives services organizations a methodology to capture, maintain and share knowledge across their organization, to remain competitive, compliant and efficient.
When Everyone Is “In The Know”
Does your team have easy access to the information they need, when they need it? Share knowledge and build a team of subject matter experts. Whether you need to share project and resource playbooks, best practices, or corporate guidelines, knowledge is democratized and accessible.
Better Knowledge, Better Projects
Does your team have easy access to the information they need, when they need it? Knowledge Management gives team members immediate access to a wealth of enterprise knowledge from internal and external sources. Resource time is spent delivering, not searching for information, leading to improved project quality and more efficient resource utilization.
“A Lean Six Sigma roadmap must enable leaders to positively drive and communicate the culture. Employees must be empowered through training, and the most important element may be the transfer of knowledge from the few experts to the organization as a whole. The philosophy is to create self-reliance and organic growth.”
– Bryan Carey and Barbara McConnell, iSixSigma
What is Knowledge-Centered Service?
If you are just getting started on Knowledge-Centered Service (KCS®) or need to explain it to others in your organization, we’ve created a guide that presents the underlying principles of KCS, with practical tips on how to implement at your organization.
Additional ResourcesView all »
Building the Business Case for Knowledge Management Success
Aligning the KM program with your Service strategy will make it easier...
5 Knowledge Management Must-Haves
Find out the most important things needed in a knowledge management system
Upland Software transforms Nestlé’s customer service with its RightAnswers enterprise knowledge management...