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See Why RightAnswers Makes Clients So Successful

When it comes to cloud-based knowledge management, RightAnswers is loaded with smart features and intuitive functionality to help organizations easily create, manage, and share knowledge among their employees, agents, and customers. With RightAnswers’ knowledge management solution, you help your team know what they need to know, share what they need to share, and empower everyone to be more successful.

Knowledge Insights At Your Fingertips

Fully integrated into the RightAnswers experience, Upland Analytics is a purpose-built analytics solution for support organizations. Intuitive and easy to use, users can easily provide a quick summary of key knowledge management indicators across the organization. Interactive dashboards offer insights into the health of your knowledge base and provide information on knowledge base usage, effectiveness, and adoption across your range of knowledge users. Get more than 40 standard reports and unlimited customizable options.

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Agent Portal Streamlines Workflow and Enhances Efficiency

RightAnswers’ Agent Portal provides a great experience that increases adoption of your knowledge base. Agents have everything they need on one screen, making them more productive and their job easier:

  • Access to knowledge from other sources, such as SharePoint and social interactions in RightAnswers Community
  • Seamless integration with your CRM, ITSM or other enterprise systems, like ServiceNow and Salesforce
  • Real-time solution feedback from your agents by providing a direct link to the authoring environment
  • Consolidated view of the support channels with a real-time view of user or customer self-service activity
  • Subscription to content areas and features such as My Favorites, My Top Solutions, and My Recent Searches
Learn more about Agent Portal
RightAnswers application screenshot of agent portal

Web and Mobile Self-Service Give Customers Instant Knowledge Access

Customers want self-service options, and RightAnswers Web and Mobile Self-Service portals deliver a customized brand experience. They’re totally configurable, displaying information such as FAQs, Announcements, Favorites, and more to help customers quickly find the answers and to deliver an experience they will love.

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RightAnswers application screenshot of self-service

Create & Share Knowledge More Effectively

Solution Manager lets authors personalize solutions for different audiences, such as agents, customers, and employees. Pre-built templates address different types of problems, such as how-to’s, errors and operational and functional issues. Authors can create many different solution types, including:

  • Interactive solutions such as decision trees and RightPath step-by-step checklists that lead customers through multi-step solutions
  • Multimedia solutions, including video
  • Multi-lingual solutions, for supporting customers across the globe
Learn more about Solution Manager
RightAnswers application screenshot of enterprise knowledge solution manager