What are your New Year’s resolutions this year? Yeah, we know: Exercise more. Eat less. But we mean the things we can help you with.

And since we’re talking about “resolutions” – If you’re committing yourself and your team to resolve issues faster and improve first call resolution rates (FCRR), we’re your man, er, company. Our clients typically increase their FCRR by 35%, improve time to resolve by 17% and increase customer satisfaction by 80%.

Watch our latest client video where Jason Dunn of DST Systems discusses the big benefits his company is realizing with RightAnswers, including reducing incident resolution times, and how they now resolve 90% of incidents at Level 1 so that Level 2 and 3 support can work on other projects, saving them time and money.

Wishing you a Happy New Year!

Author: Simon Yelsky