Gartner just released its latest Magic Quadrant for IT service support management tools. Not surprisingly, ServiceNow and BMC Software qualified as “Leaders.” RightAnswers has technology partnerships with both these ITSSM vendors, with certified integrations that ensure our software works together.

Today, as businesses and customer expectations grow in complexity, it has become apparent that no one company can satisfy every need. Leading companies in the IT support and customer service space are also partnering with RightAnswers to offer them better tools to enhance the customer or end-user experience. They are extending their platforms with RightAnswers to offer more effective knowledge management, web and mobile self-service, social knowledge and knowledge services, enabling their clients to deliver SmartService™.

In this same vein, just this month we announced two new strategic partnerships with IT service providers Bell Techlogix and Fruition Partners. And last quarter we inked a partnership with business technology provider Emtec. Leading vendors and service providers recognize the added value that RightAnswers brings their clients and that teaming up with RightAnswers enables them to offer more complete and compelling solutions.

Partnerships have helped spur our growth as well. When you come down to it, it is outsourcers and integrators like our partners that are always closest and most intimate with the customer initiatives, goals and processes, as well as the customers’ talents, that can be leveraged best.

Today, working with partners has become the preferred standard because one organization cannot do it all. By joining forces with strong technology and reseller partners that share our goals and values, we become greater than the sum of our parts, and we’re proud to have formed partnerships with these and other leading companies.

Author: Jeff Weinstein