eBook

Improve Your Knowledge through Gamification

Increase the adoption of your knowledge initiative through gamification.

Is your knowledge initiative getting stale? Are your agents not creating enough new knowledge or not using your knowledge base to the fullest?

We’ve created an eBook that explains how you can increase the adoption of your knowledge initiative through gamification.

Download the eBook to learn the underlying concepts of gamification, what you need to think about before putting it in place and guidelines on how to get started.

Some of the topics covered:

  • The concepts behind gamification
  • Examples of successful gamification
  • Ideas for rewards and recognition

Download

All fields are required

More resources

eBook
2023 National Sweepstakes Kit

Second Street’s National Sweepstakes are a fantastic way to drive more revenue and increase your email database.

Read more

eBook
Increase the adoption of your knowledge management system

When your team has confidence in your knowledgebase, they are more likely to use it. Learn how to ensure the long-term usage of your knowledgebase and increase the adoption of your knowledge management program by implementing a content review process. Learn more in the Content Review Best Practices Guide. Download the eBook now!

Read more

eBook
How healthcare providers are driving exceptional patient experiences with Panviva

Panviva knowledge management provides healthcare organizations with a single source of truth, ensuring Scheduling, Patient Access and Customer Service teams find the right information fast.

Read more