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Staples office supply chain increases productivity through self-service

Staples office supply chain increases productivity through self-service

Staples improves efficiency by implementing RightAnswers knowledge management with Web Self-Service, integrated with its ServiceNow ITSM. Benefits Staples is experiencing include higher first call resolution (FCR), faster speed to answers, shorter training time for new agents and better knowledge management processes with Knowledge-Centered Support (KCS). See the stats.

Staples improves efficiency by implementing RightAnswers knowledge management with Web Self-Service, integrated with its ServiceNow ITSM. Benefits Staples is experiencing include higher first call resolution (FCR), faster speed to answers, shorter training time for new agents and better knowledge management processes with Knowledge-Centered Support (KCS). See the stats.

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The Real Cost of Building Your Own AI for Knowledge Management
The Real Cost of Building Your Own AI for Knowledge Management

Are you considering developing an in-house AI solution for knowledge management? Before making this significant investment, discover how the costs, timeframes, and risks compare to implementing a pre-built solution like RightAnswers.

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5 Ways to Empower Agent Wellbeing

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How CTI Supercharges Your AI Investment
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