Staples office supply chain increases productivity through self-service
Staples improves efficiency by implementing RightAnswers knowledge management with Web Self-Service, integrated with its ServiceNow ITSM. Benefits Staples is experiencing include higher first call resolution (FCR), faster speed to answers, shorter training time for new agents and better knowledge management processes with Knowledge-Centered Support (KCS). See the stats.
Staples improves efficiency by implementing RightAnswers knowledge management with Web Self-Service, integrated with its ServiceNow ITSM. Benefits Staples is experiencing include higher first call resolution (FCR), faster speed to answers, shorter training time for new agents and better knowledge management processes with Knowledge-Centered Support (KCS). See the stats.
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