Upland’s KCS® v6 Verified Knowledge Management (KM) platform, RightAnswers, Recognized for Enhancing Knowledge Sharing and Collaboration Throughout the Enterprise

AUSTIN, Texas — July 8, 2019, 2019 /Business Wire/ — Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based Enterprise Work Management software, today announced that its Enterprise Knowledge Management (KM) solution, RightAnswers, has been selected by KMWorld Magazine as a 2019 Trend-Setting Product. The products featured on this list are the result of innovative and imaginative efforts to solve challenges in the broad sector of knowledge management. Upland is recognized as a trend-setter for its continued effort and success to automate and streamline knowledge processes and extend knowledge to every knowledge worker and department throughout the enterprise.

Upland Software received the award in recognition of its Enterprise Knowledge Management Solution, RightAnswers, which enables knowledge creation and sharing across the enterprise. RightAnswers is a KCS® v6 Verified knowledge management and self-service platform that drives efficiency in support organizations and delivers enterprise knowledge to users by combining AI-enabled search, user-friendly interfaces, gamification, federated content across multiple sources, and industry best practices. Along with its core IT Support and Customer Service markets, the RightAnswers platform is well suited for Human Resources (HR) and Finance as a complement to existing Upland solutions, such as Professional Services Automation (PSA), Project and Portfolio Management (PPM), and Customer Experience Management (CXM), extending Upland’s ability to help companies build knowledge and drive improved customer experiences.

“We’re excited to announce the KMWorld list of Trend-Setting Products of 2019,” remarked Thomas Hogan, Group Publisher at KMWorld. “Across a broad range of industries, the focus for both new and enhanced products is to improve the outcomes of processes, decisions, and interactions. This list seeks to highlight products that are advancing what is possible in knowledge management through both radical innovation and continuous evolution.”

“It is an honor to be recognized by KMWorld as a trend-setter in the knowledge management industry,” said Mounir Hilal, EVP & Chief Customer Officer at Upland Software. “The award credits the hard work and dedication of Upland Software and solidifies RightAnswers position as a leading product in this space that helps drives success throughout the entire enterprise for all our customers.”

To see a preview of RightAnswers, visit: https://uplandsoftware.com/rightanswers/demo-request/, or send a request for a personalized demonstration to rightanswers@uple25.wpengine.com.

Earlier this year, Upland Software was also recognized by KMWorld as one of the 100 Companies that Matter in Knowledge Management in 2019.

KMWorld is the leading information provider serving the Knowledge Management systems market and covers the latest in Content, Document, and Knowledge Management, informing more than 30,000 subscribers about the components and processes – and subsequent success stories – that together offer solutions for improving business performance. KMWorld is a publishing unit of Information Today, Inc. For a full KMWorld Trend-Setting Product of 2019 list, pick up the July/August issue of KMWorld, or visit: http://www.kmworld.com/Articles/Editorial/Features/KMWorld-Trend-Setting-Products-of-2019-132295.aspx

About Upland Software

Upland Software (Nasdaq: UPLD) is a leader in cloud-based enterprise work management software. Upland provides seven enterprise cloud solution suites that enable more than one million users at over 9,000 accounts to win and engage customers, automate business operations, manage projects and IT costs, and share knowledge throughout the enterprise. All of Upland’s solutions are backed by a 100% customer success commitment and the UplandOne platform, which puts customers at the center of everything we do. To learn more, visit uplandsoftware.com.

For more information, contact:
Christina Turner
media@uple25.wpengine.com
833-UPLAND-1

KCS^® is a service mark of the Consortium for Service Innovation™.