AUSTIN, Texas — April 10, 2018 — Upland Software, Inc. (Nasdaq: UPLD), a leader in cloud-based Enterprise Work Management software, today announced it will be showcasing its RightAnswers Knowledge Management (KM) solution at the 2018 HDI Annual Conference and Exhibition from April 10-13, at the MGM Grand in Las Vegas, NV. Along with RightAnswers, Upland will be demonstrating its full Project and IT Management portfolio, whose solutions help manage your organization’s projects, resources, portfolios and IT costs.
Upland’s RightAnswers solution transforms the IT support desk and contact center by enabling organizations to create knowledge that’s easier to find both by support agents and by end-users or customers through self-service. By finding the right information faster, RightAnswers improves the customer experience and overall customer satisfaction in industries such as Financial Services, Technology, Utilities, Healthcare/Pharma, and Retail.
“We are thrilled to be exhibiting at HDI, the premier event for technical support professionals,” said Mounir Hilal, Senior Vice President and Chief Customer Officer at Upland Software. “This is an ideal forum to showcase our award-winning knowledge management software along with the full suite of products in our Project and IT Management family that help organizations optimize performance and improve the customer experience.”
Key benefits of the RightAnswers KM platform:
- Offers KCS v6 verification; plus 90-day KCS onboarding and incorporation of 70 KCS processes
- Delivers superior support through enhanced collaboration, increased knowledge creation, and greater knowledge sharing
- Includes a pre-built and ever-growing knowledge base of solutions covering more than 600 of the most commonly used off-the-shelf software applications
- Integrates seamlessly with most ITSM systems like ServiceNow and BMC Remedy, as well as with multiple content sources like Microsoft’s SharePoint and Upland’s FileBound
For more information and to learn about our KCS v6 verified KM platform, visit Upland Software in booth #329 at HDI, April 10-13, 2018 at the MGM Grand in Las Vegas, NV or see: https://uplandsoftware.com/rightanswers/resources/event/2018-hdi-conference-and-expo/. To submit a demo request, go to: https://uplandsoftware.com/RightAnswers/demo-request/.
About Upland Software
Upland Software (Nasdaq: UPLD) is a leading provider of cloud-based Enterprise Work Management software. Our family of applications enables users to manage their projects, professional workforce, and IT investments; automate document-intensive business processes; and effectively engage with their customers, prospects, and community via the web and mobile technologies. With more than 4,000 customers and over 450,000 users around the world, Upland Software solutions help customers run their operations smoothly, adapt to change quickly, and achieve better results every day. To learn more, visit uplandsoftware.com.
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